Frequently Asked Questions
Everything you need to know about bringing nature home.
How do you ensure plants arrive safely during shipping?
We use specialized eco-friendly packaging designed to secure the root ball and protect delicate foliage. Each plant is carefully insulated and stabilized to minimize movement and stress during transit.
What should I do if my plant arrives damaged?
We offer a 48-hour Arrive Alive Guarantee. If your plant is damaged upon arrival, please take a photo and contact our support team immediately so we can arrange a replacement or refund.
Do you ship during the winter months?
Yes, we ship year-round. During colder months, we recommend adding a heat pack to your order to protect tropical varieties from freezing temperatures during delivery.
Are the plants pictured the exact ones I will receive?
While plants are living things and vary in shape and size, the photos on our product pages represent a typical specimen from our current inventory. You will receive a plant of similar size and health.
How can I track my order?
Once your order is processed and handed to the carrier, you will receive an automated email with a tracking number to monitor your plant's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout process.